At Win22, your privacy is more than a legal obligation — it is our moral responsibility to every member who trusts our platform. This document clearly explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that underpin how Win22 manages your personal data
This Privacy Policy outlines Win22's ("we", "platform", "Win22") personal data management practices with respect to information collected from users ("you", "member") who access or use the Win22 platform via https://win22-jit.com.
Win22 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs the processing of personal data in the context of commercial transactions in Malaysia. By using the Win22 platform, you agree to the practices described in this Privacy Policy.
This Privacy Policy applies to all Win22 services, including live casino, online slots, Sports Betting (Malaysia Super League, EPL, badminton, and more), e-sports, poker, and all other platform features. It also applies to all Win22 communication channels, including email, live chat, and WhatsApp.
Important: This Privacy Policy forms part of your overall agreement with Win22, together with Terms & Conditions. Please read both documents carefully to fully understand your rights and responsibilities as a Win22 member.
Win22 collects only the minimum personal data necessary to deliver secure, fair, and legally compliant services. The following are the categories of data we collect:
| Data Category | Example | Requirements | Legal Basis |
|---|---|---|---|
| Identity Data | Name, MyKad, date of birth | Mandatory | PDPA — Contractual Requirements |
| Contact Data | Email, phone, address | Mandatory | PDPA — Contractual Requirements |
| Financial Data | Transaction records, e-wallet | Mandatory | PDPA — Legal Obligations |
| Activity Data | Game records, login history | Mandatory | PDPA — Legitimate Interests |
| Technical Data | IP, browser, device | Automatic | PDPA — Legitimate Interests |
| Marketing Data | Promotional preferences | Preferences | PDPA — Consent |
Win22 collects personal data through a variety of transparent and lawful channels. The following are the primary ways we gather information about you:
Win22 uses the personal data we collect solely for the following legitimate, stated purposes. We will not use your data for any other purpose without informing you in advance:
Win22's Commitment: Your personal data has never been and will never be used for sales purposes, paid third-party analytics, or any purpose beyond those stated above. This is Win22's absolute commitment to every member.
Win22 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. Your data may be shared with selected third parties only in the following limited and specific circumstances:
Win22 engages trusted third-party service providers to handle certain technical aspects of the platform, including cloud hosting providers, payment gateway providers (for processing e-wallet and FPX transactions), gaming software providers, and customer support systems. All such providers are bound by strict confidentiality agreements and may only use your data for purposes specified by Win22.
Win22 may be required to disclose personal data to Malaysian authorities where mandated by law, court order, or official request from a law enforcement agency. In such cases, Win22 will endeavour to notify you where permitted by law.
In the event of a merger, acquisition, or sale of Win22's assets, members' personal data may be transferred as part of the business assets. You will be notified in advance by email should any such change affect how your data is processed.
Please Note: Win22 is not responsible for the privacy practices of any third-party websites or platforms that you may access via links within the Win22 platform. Please review their respective privacy policies before providing your personal data to any third party.
Win22 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
While Win22 takes all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role in safeguarding your Win22 account by using a strong password and never sharing your login credentials with anyone.
Win22 retains your personal data only for as long as necessary to fulfil the purpose of collection, meet legal obligations, or resolve any disputes. The following are our data retention guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of active account | Service provision |
| Financial transaction records | 7 years after the transaction | Legal & tax requirements |
| KYC records / identity verification | 5 years after account closure | AML & legal requirements |
| Support communication logs | 3 years | Dispute resolution |
| Activity data & game logs | 2 years | Security & complaints |
| Cookie & session data | Up to 12 months | User experience |
Once the retention period has expired, data will be securely deleted or anonymised in accordance with Win22's data disposal procedures, which comply with industry standards.
As a Win22 member, you have the following rights regarding your personal data under Malaysia's PDPA 2010. Win22 is committed to respecting and facilitating the exercise of these rights:
To exercise any of the above rights, please contact the Win22 Data Protection Officer at privacy@win22-jit.com. Win22 will process your request within 30 calendar days of receiving a complete request.
Win22 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
These cookies are required for core Win22 platform functions such as login authentication, session management, and security. They cannot be disabled and do not store any personally identifiable information.
We use analytics cookies to understand how members interact with the Win22 platform — which pages are visited most frequently, where users encounter difficulties, and how we can improve the overall experience. This data is collected in aggregate form and does not identify any specific individual.
These cookies remember your preferences — such as language settings, display options, and other choices — so you do not need to reconfigure them each time you visit Win22.
You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the Win22 platform.
In the course of its operations, Win22 may store or process personal data outside Malaysia, particularly for cloud computing services and technical infrastructure. All cross-border data transfers are carried out with adequate safeguards, including:
Win22 will not transfer personal data to countries that do not provide an adequate level of data protection without appropriate additional safeguards in place.
The Win22 platform is STRICTLY for individuals aged 18 and above. Win22 does not knowingly collect, store, or process personal data of children or minors. Should we discover that a child's data has been collected without valid parental or guardian consent, we will take immediate steps to delete the data and close the account in question.
If you are a parent or guardian who believes your child has registered a Win22 account, please contact us immediately at privacy@win22-jit.com with relevant supporting evidence. We will respond within 24 hours.
Win22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in legislation, our operational practices, or enhancements to our data protection measures.
Members will be notified of any material changes to this Privacy Policy through:
Continued use of the Win22 platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. A version history of all Win22 Privacy Policy revisions is maintained and available upon request.
Win22 has appointed a Data Protection Officer (DPO) responsible for ensuring ongoing compliance with PDPA 2010 and this Privacy Policy. For any enquiries, concerns, or requests relating to your privacy and data protection, please contact:
If you are not satisfied with our response to your request or complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory authority for data protection in Malaysia.