Please read these terms and conditions carefully before using the win22 platform. By registering and using win22's services, you agree to be bound by all the rules set out in this document. If you have any questions, our support team is available 24/7 to assist.
A summary of the six most important things you need to know before playing
This document is a legally binding agreement between you ("User" or "Member") and Win22 ("We", "Platform", "Win22"). By accessing, registering for, or using any Win22 service, you confirm that you have read, understood, and agreed to be bound by all the terms and conditions set out herein. If you do not agree with any part of these terms, please discontinue use of the Win22 platform immediately.
Win22 is an online gambling platform offering casino, Sports Betting, e-sports, and card game services to users in Malaysia. The platform is operated by a company holding a valid online gambling operator licence from an internationally recognised regulatory body.
Access to the Win22 platform and use of all services provided are governed entirely by these terms and conditions, along with any additional policies or guidelines published from time to time. These terms constitute a legally binding agreement between Win22 and each registered user.
Win22 reserves the right to modify, add to, or remove any part of these terms at any time. Changes will take effect immediately upon publication on the platform. It is the user's responsibility to review the latest terms periodically.
Important Note: These Win22 Terms and Conditions are to be read together with Privacy Policy and the Responsible Gaming which forms part of your overall agreement with win22.
To be eligible to register and use the win22 platform, you must meet all of the following requirements at all times:
Strictly Prohibited: Win22 strictly prohibits registration or use of the platform by anyone under the age of 18. Win22 employs multiple age verification methods and reserves the right to request proof of identity at any time. Accounts found to belong to underage individuals will be terminated immediately and all balances refunded.
Win22 reserves the right to request identity verification (Know Your Customer — KYC) from any member at any time, particularly prior to the first withdrawal or when suspicious activity is detected. Documents that may be requested include:
Failure to provide the requested documents within 7 business days may result in the temporary suspension of your win22 account.
Each individual is permitted to hold only one win22 account. This covers one account per full name, per identity card number, per phone number, per email address, per IP address, and per device. Holding multiple accounts is a serious breach of win22's terms and will result in the termination of all associated accounts along with the forfeiture of all balances and bonuses.
You are solely responsible for keeping your win22 account login credentials confidential. win22 will not be held liable for any losses arising from a user disclosing their password to a third party. You must notify win22 immediately through our official support channels if you suspect any unauthorised access to your account.
All financial transactions on Win22 are conducted in Malaysian Ringgit (RM). Win22 does not accept or process transactions in any foreign currency.
Win22 accepts deposits via the following Malaysian payment methods only:
| Payment Methods | Min Deposit | Max Deposit | Processing Time |
|---|---|---|---|
| Touch 'n Go eWallet | RM 10 | RM 5,000 | Instant (<30 seconds) |
| GrabPay | RM 10 | RM 5,000 | Instant (<30 seconds) |
| Boost | RM 10 | RM 3,000 | Instant (<30 seconds) |
| ShopeePay | RM 10 | RM 3,000 | Instant (<30 seconds) |
| DuitNow (QR / Transfer) | RM 10 | RM 10,000 | Instant (<30 seconds) |
| FPX — Maybank2u | RM 20 | RM 30,000 | 1–5 minutes |
| FPX — CIMB Clicks | RM 20 | RM 30,000 | 1–5 minutes |
Please Note: win22 reserves the right to place a hold on withdrawals for up to 14 business days when further investigation is required for account security or identity verification purposes. This is a protective measure in the interest of our members and the integrity of the platform.
All Win22 bonuses and promotions are subject to the specific terms stated on the Promotions and the Welcome Bonus. The following general rules apply to all Win22 bonus types:
| Game Categories | Rollover Contribution | Example |
|---|---|---|
| Online Slots | 100% | RM 100 bet = RM 100 rollover |
| Sports Betting (odds ≥ 1.80) | 100% | RM 100 bet = RM 100 rollover |
| E-Sports Betting | 100% | RM 100 bet = RM 100 rollover |
| Baccarat Live | 25% | RM 100 wagered = RM 25 rollover |
| Live Blackjack / Roulette | 10% | RM 100 wagered = RM 10 rollover |
| Poker | 15% | RM 100 bet = RM 15 rollover |
This section applies to all Sports Betting and e-sports activities on the win22 platform, including Malaysia Super League, EPL, and Champions League football, badminton, and e-sports titles such as Mobile Legends MPL Malaysia, DOTA 2, CS2, Valorant, and more.
Win22 uses official data sources from tournament organisers to verify results. In the event of a disputed outcome or exceptional circumstance (such as a match resumption, forfeit, or major technical disruption), specific rules will apply depending on the context. Win22's decision is final in all bet-related disputes.
All casino games at Win22 — including slots, blackjack, roulette, baccarat, and poker — operate using a Random Number Generator (RNG) that has been certified and independently audited by an accredited third-party body. This ensures the fairness and integrity of every game outcome.
Strict Warning: Any breach of the conduct rules set out herein may result in immediate account termination, forfeiture of all balances and bonuses, and reporting to the relevant authorities if deemed necessary by Win22.
The following actions are strictly prohibited on the Win22 platform:
You may close your Win22 account at any time by contacting our support team. All eligible balances (excluding bonuses that have not met the rollover requirement) will be returned within 3–7 business days after your account closure request has been processed and confirmed.
Win22 reserves the right to suspend or terminate any member's account, with or without prior notice, under the following circumstances:
Win22 takes its social responsibility seriously. We believe gambling should remain a form of entertainment — not a source of stress or financial hardship. win22 provides a range of tools and resources to help members manage their gambling habits:
To use any of these tools or to get assistance, visit the Responsible Gaming or contact win22 customer support.
To the extent permitted by Malaysian law, Win22 shall not be liable for any direct, indirect, incidental, or consequential losses suffered by users in connection with the use of, or inability to use, the platform, including:
Win22's maximum liability to any user under any circumstances is limited to the net deposit amount made by that user in the 12 months preceding the claim.
Win22 collects, stores, and processes members' personal data in accordance with Win22 Privacy Policy and the Personal Data Protection Act 2010 (PDPA) of Malaysia. Your data is used solely for the purposes stated in our Privacy Policy and will not be sold or shared with third parties without your consent, except as required by law.
Win22 uses 256-bit SSL encryption to protect all data transmissions between your device and our servers. All stored data is also secured using industry-standard security protocols.
Win22 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Members will be notified of significant changes via their registered email and in-platform announcements at least 7 days before the amendments take effect.
Continued use of the Win22 platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to close your Win22 account before they take effect.
If you have any questions, complaints, or need clarification regarding these Terms & Conditions, please reach out to the Win22 support team through the following channels:
All Win22 customer support communications may be conducted in Bahasa Melayu or English. For formal complaints, Win22 is committed to providing an initial response within 24 hours and resolving cases within 7 business days.